Guiding shoppers through choices increases sales
Online sales is a $400+ billion industry, yet it only accounts for 7 percent of goods purchased. One of the biggest problems facing consumers today is the Paradox of Choice. They are overwhelmed by choices, causing 70% cart abandonments and 1-in-3 shoppers conducting remorse research. However, by leveraging your chat to engage and help shoppers simplify their options, you can increase conversions 6-10X and add 5-12 percent to your online revenue.